Terms & Conditions

Mint Green Shop

Estimated Delivery Times:

Non-bespoke items will be dispatched in 2-3 business days, personalised items within 7 working days and the timelines for bespoke wedding/event calligraphy orders is typically between two and three weeks, depending on the time of year and current studio capacity - this will be confirmed via email after ordering.

All items are shipped via Royal Mail so these delivery times are not guaranteed, but we will do our very best to meet them. If you urgently need an order or have a very specific timeline, please let us know when you place your order.

All bespoke orders will be delivered by a trackable service.

Returns Policy:

We want you to be over the moon with your purchase from Mint Green Calligraphy but if that’s not the case, please contact us on hello@mintgreencalligraphy.co.uk and we can arrange a return, replacement or exchange. Please always contact us first, before sending anything back.

Bespoke items are not returnable but please contact me as soon as you’re aware of any problem or if you’re not happy with anything. We work very closely together on bespoke projects so we can catch anything before a piece or collection is finalised

Bespoke Orders:

I will create your orders exactly to the specification we agree in writing, alongside the order you placed. All words, names, addresses and other details will be written exactly as provided by you so please double, triple check (and then once more for good measure) anything you send to me as an amendments or re-dos which are the result of an error in the details I’m provided will be at your cost. Any amendments required because of a mistake I have made (whilst I always check things thoroughly, mistakes do happen) will be at my cost.